Frequently Asked Questions


Billing

Do I have to pay for my visit at the time of the appointment?

How will I be billed?

What will my insurance pay? Will my testing be covered by my insurance?

What is prior authorization?

Do you accept payments?

What codes will be billed?

Are you in my insurance company’s network?

Do you offer self pay discount?

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Bowel Preparation for Colonoscopy

What are defined as clear liquids?

Can I have alcohol as a clear liquid?

I’m having problems tolerating my bowel prep for my colonoscopy. What should I do?

When should I have a response to my prep?

How do I know if my prep is adequate?

Will the prep interfere with my other medications?

Can I take the "pill" prep for my colonoscopy?

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Endoscopy / Procedures

What is an endoscopy? What should I expect?

How will I feel after my procedure?

How soon can I eat after my procedure?

What are the complications of endoscopy?

What is a colonoscopy?

When should I be screened for colon cancer?

What is an EGD?

What is an ERCP?

Will my procedure hurt?

How long will my procedure take?

When will I receive the results of my procedure?

Why do I need to bring a driver for my procedure? Does he or she need to stay the whole time I am there?

What is conscious sedation?

What sedatives are used?

Can I have the procedure without sedation?

I had the procedure before and remembered everything despite sedation. Are there alternative options?

Can I take my medications on the day of the procedure?

Do I need to stop my baby aspirin that I take for heart protection?

Do I need antibiotics prior to my procedure?

Can I wear my false teeth as I am uncomfortable being seen without them?

Whoops! I just realized I didn’t follow the instructions. Do I need to reschedule?

If I am menstruating do I need to reschedule?

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Physician / Office / Miscellaneous

What are your business hours?

How long does it take to get in for an office appointment?

How do I schedule, reschedule or cancel and appointment?

How do I get my prescription refilled?

Is my doctor board certified?

Which doctor would you recommend?

How do I contact the office or my physician?

What do I do in an emergency?

Who should I contact if I am ill when the office is closed?

I need an interpreter, will one be available?

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