The situation involving the COVID-19 (also known as Coronavirus) pandemic continues to evolve. Your physicians and staff at Indiana Gastroenterology are closely following the outbreak as are your primary care providers and referring physicians. Close ongoing communication is occurring daily with our local hospital systems (Ascension Health / St. Vincent Hospitals and Riverview Health), Carmel Ambulatory Endoscopy Center and local, state and federal public health authorities.
In alignment with Governor Holcomb’s executive orders our office has resumed outpatient elective procedures effective Monday, May 4. Additionally, beginning Monday, May 11 we will reopen our office to outpatient consultations and follow-up appointments for new or established patients.
Our office and endoscopy units will continue to institute measures to help with the mitigation of this outbreak. Such measures will include:
- All staff will always wear masks.
- Patients will be asked to bring and wear their own masks to appointments.
- Appointment check-in will be done by phone from patient’s vehicle.
- No patients will wait in our waiting rooms.
- All interactions from front office staff will be conducted as quickly as possible.
- Patients with respiratory symptoms or symptoms suggestive of viral and/or COVID-19 illness will not be seen.
- Virtual (telemedicine) visits will remain available.
Carmel Endoscopy Center (CEC)
- COVID-19 testing within four days of procedure. Testing facility will contact patients to schedule test. Procedure will be cancelled if testing has not resulted by day of procedure or if positive.
- Preoperative calls will be made to screen patients.
- Patients will be screened on morning of procedure upon arrival to the CEC. Any patient with a temperature above 100.1°F will be asked to leave the CEC and call their physician to reschedule.
- The patient’s driver will not be allowed to enter the CEC. They may get the patient to the front door and then return to their car. The driver will be contacted when the patient is ready for discharge at the exit door. Exceptions may be made for patients who may need assistance in answering the screening questions and maneuvering in the CEC. Driver would be subject to screening just as patient with temperature and questions and mask requirement. In this case the driver may be allowed to wait in the pre-op room during the procedure.
- Patients will be required to wear masks while in the CEC. It would be best if the patient wears their own mask. If they do not present with a mask one will be issued to them.
- Minors will be allowed one parent to accompany them in the CEC during the procedure.
- Patients will not be allowed to arrive more than 1 hour prior to scheduled surgery time.
- Private pay balances must be paid prior to patients arriving at the Center day of surgery.
Our staff will be available to take your call during the following business hours:
- 9 a.m. – 12 p.m. Monday through Thursday
- 1 p.m. – 4 p.m. Monday through Thursday
- 9 a.m. – 12 p.m. Friday
Routine / non-urgent messages will be forwarded to our physicians via our electronic health record. You can expect a response within one to two business days.
Urgent messages will be forwarded to our physicians immediately as well as via our electronic health record. You can expect a call same day and usually within an hour assuming the physician is free and in between patient care.
The physician on call will be available during all non-business hours. If the call is not urgent, please wait until business hours.
For additional reliable information with regard to the COVID-19 outbreak we would encourage you to visit the Centers for Disease Control and Prevention (CDC) and Indiana State Department of Health (ISDH) web sites at https://www.cdc.gov/coronavirus/2019-ncov/about/index.html and https://www.in.gov/coronavirus/ respectively.